The minimum order for online purchases is $30. For any questions or special requests, please contact us at eshop@terradisienusa.com.

Once your order is placed, you will receive an email confirmation with your order details. If you don’t see it in your inbox, please check your spam folder or contact us directly.

Contact us right away with your order number and clear photos. We will review the issue and help resolve it as quickly as possible.

Advise the customer to locate the shipping confirmation email, which includes their tracking number, and check the tracking status. If they still cannot locate or track their package, instruct them to contact us at eshop@terradisienusa.com for assistance.

Yes. A tracking number is emailed to you as soon as your package ships, allowing you to monitor delivery progress.

Our cured meats are shelf-stable, so a short time at room temperature is normal. Refrigerate them once you received them to keep them fresh. However, fresh sausages and cheese are not shelf-stable and must remain refrigerated at all times. If they arrive warm, do not to consume them or freeze them. Please contact us at eshop@terradisienusa.com so we can assist you.

Because our products are perishable, returns or exchanges are generally not accepted. If you experience any issue such as a damaged order, missing items, or shipping problems, please contact us at eshop@terradisienausa.com for assistance.